We hope you love your journal! If you are not completely satisfied with your order, please see our policy below.
To be eligible for a full refund, the item must be unused and in the same condition that you received it. Please email us at hello@earnestlyerin.com with your order number. Once the item is received, we will process your refund to the original payment method within 5-7 business days.
Full refunds will be offered for defective items. This excludes recipients of the initial Founder’s Batch, who will receive discount codes or store credit for future purchases.
Non-returnable items include:
- Gift cards
- Downloadable digital products
Refunds will not be issues for:
- Journals with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If eligible for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
To return your item, please mail to:
Earnestly Erin
P.O. Box
Dana Point, CA 92629
Shipping costs are non-refundable.
Need help?
Contact us at hello@earnestlyerin.com for questions related to refunds and returns.